Support Engineer
Date posted: February 18, 2008
Location: Durham, NC
Job type: Full-time
Industry: Internet
Description:
Bronto is looking for a full-time Support Engineer to join our Client Services team. We are looking for well-rounded individuals to diagnose & troubleshoot client issues as well as triage to Engineering. In addition, this position will support customer integrations with the Bronto API. The ideal candidate will have a thorough knowledge of SOAP based API's and database best practices.
We are looking for a highly motivated, outgoing professional who wants to gain invaluable professional experience at an exciting “software as a service” company. Qualified candidates will have a minimum of two years technical experience and a college degree. Review the details below to see if you are up for the challenge.
Responsibilities:
• Respond to escalated customer requests • Perform root-cause analysis by verifying technical facts and developing logical conclusions. • Manage customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain subject matter expertise in Bronto API and other areas of product functionality • Consult with customers on how to effectively integrate their applications with the Bronto API • Define and describe technical best practices. • Develop high quality documentation for knowledgebase as assigned.
Experience/Skills Required:
• BS in Computer Science • Excellent communication, client service and teamwork skills • Minimum of 2 years as a engineering escalation resource or software engineer • Troubleshooting and problem solving skills. • Ability to diagnose complex issues • Web application programming experience; Java or .NET a plus • HTML, CSS experience a plus • Experience developing in a Unix/Linux environment • Experience with API coding; MySQL experience a plus • U.S. Resident
Benefits:
• Competitive compensation (salary and bonus) package • Full Medical and Dental Plans • 401K matching + Healthcare/Childcare FSA Plans • Life insurance, short & long term disability coverage • Gym membership
Category: Customer Service
Company: Bronto Software Inc.
Bronto Software is a leading email marketing software company, providing successful email marketing solutions to more than 700 online retailers, interactive agencies, and marketing departments across the world. Find out more about life at Bronto: http://bronto.com/company/careers/