Support Associate
Date posted: February 18, 2008
Location: Durham, NC
Job type: Full-time
Industry: Internet
Description:
Bronto is looking for a full-time support associate to join our Client Services team and provide email marketing, product and technical support for its email marketing software customers. Qualified candidates will have one to two years technical support experience and a college degree. Review the details below to see if you are up for the challenge.
Responsibilities * Resolve Tier I and II client technical support questions * Provide email marketing guidance and best practice advice to our clients * Communicate problem resolution and status to customer via telephone, web and email * Lead training sessions over the telephone and Internet * Work with customers to maximize the use of Bronto to solve their business problems * Assist with product documentation, QA and educational collateral * Be the voice of the customer for guiding product development
Requirements * One to two years technical support experience * Bachelor's degree; technical focus a plus * Professional verbal and written communication skills * Friendly, energetic and professional personality * Experience with technology and internet products/services; help desk experience a plus * HTML, CSS and web design skills * U.S. Resident
Category: Customer Service
Company: Bronto Software Inc.
Bronto Software is a leading email marketing software company, providing successful email solutions to more than 700 online retailers, interactive agencies, and marketing departments across the world.
Bronto was founded in May 2002 by Joe Colopy and Chaz Felix. They both hailed from nearby technology juggernaut Red Hat and were excited to take their vision for bringing superior on-demand marketing software to marketers everywhere. We work hard to fulfill that vision everyday.
After years of refinement, Bronto is a mature and powerful email marketing platform with advanced segmentation tools, extensive reporting designed by marketers for marketers, the latest in deliverability technologies, and a robust API that lays the groundwork for seamless integrations. Most importantly, we have a responsive and insightful client services team dedicated to helping our customers become better marketers.